Scheduler / aDMINISTRATIVE ASSISTANT

Responsibilities

• Serve as the first point of contact, welcoming visitors, answering phones, scheduling appointments, and providing information about the organization.

• Manage scheduling duties, including adding new clients to the schedule, creating, adjusting, and updating staff and client schedules, and managing staff weekly worked hours in accordance with scheduling procedures.

• Provide necessary information to insurances and funding agencies to maintain client registration.

• Order and manage office supplies.

• Assist therapists with daily administrative tasks and materials development.

• Engage with professionals, students, and families visiting the agency.

• Respond promptly and professionally to daily operational requirements.

Skills & Qualifications

Minimum Necessary Skills

• Competent use of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and general office equipment (phone, copy/printer, laminator, etc.)

• Strong communication skills

• Punctuality

• Professionalism

• Personal Initiative

Preferred Skills

• Knowledge of Applied Behavior Analysis (ABA)

• Scheduling experience

• Customer service experience

Other Qualifications

• Must be at least 18 years of age.

• Must have proof of U.S. citizenship or authorization to work.

• High school diploma or equivalent required.

• Ability to pass a Washington State background check, including fingerprinting if necessary.

• Sound judgment and decision-making skills, with the ability to interpret and implement policies, procedures, and regulations appropriately.

• Ability to exercise confidentiality and discretion.

• Ability to work independently.

• Experience and familiarity with web development and social media are preferred but not required for this position.